Broadband speed very slow

[Hladha]

Virgin board and installed 5 days ago.  Very slow speed compared to advertised speed. How do I contact via chat or cancel service 

[stabilo00]

Are you testing with wifi or wired ? Virgin only have guarantee's on wired connections

[Z92]

If you are not happy you could cancel via phone or by post 

[Zak_M · Accepted solution]

Good Afternoon @Hladha 

Welcome to the forums and thank you for taking the time to post. 

I am sorry to hear that you have had some issues with your 

broadband. 

How are things looking since your post? Have you managed to speak with our technical support team? 

Kind regards,

Zak_M

[datalay]

4,48 mb/s download

5.50 mb/s upload

Test time: sunday at 07:08 am ( it may be only i am using internet on the building)

My post code : TW10 6LJ 

Evening period the speed decrease also,

I mean I have no internet but I pay 50 pounds per month

I can not work remotely because of no internet 

Could you help me please regarding the lack of your service ?

Thanks 

[Z92]

Are you testing via wired or WiFi?

[Travis_M]

Hi @datalay

Thanks for posting on our community forum!

How are you getting on today? Is your connection any better?

Regards