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Broadband setup

Just received my QuickStart kit thinking it would be connected via Ethernet cable like my previous router was (with talktalk). I have found what I think is an old virgin box to plug my co-ax looking cable into and i can’t get connected to Internet. Think maybe the old virgin box is broken, how do I get an engineer out to have it looked at?! Any help would be appreciated thank you. 

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Re: Broadband setup

Did you call the activation number to get the Hub activated?

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