Broadband outage yet again

[MartinB29]

My neighbours and I are experiencing regular broadband outages, Virgin tell us there are complex issues which will take time to put right. However this has been going on for a couple of months now. Am thinking of complaining to the regulator because Virgin don't appear to be interested in solving the issue.

[Client62]

Local authority permits to excavate roads and pavements can take some time to secure.

[jpeg1]

For a couple of months?

[Zach_R]

Hi @MartinB29, 

Thank you for your post and welcome to our community forums. We're here to help.

I'm so sorry to hear you're having some broadband service issues recently. I've checked over things on our systems and I'm unable to detect any known faults currently. Is this issue ongoing for you today?

If it is, can you confirm if your wired connection is also impacted, or is it just wireless/Wi-Fi?

Thanks,