I ordered broardband to be delivered to my address on Saturday but it never turned up, and I had no notification beyond the first email.
I phoned the pre-install team and they said they had no record of this order, so I ordered again with delivery due for tomorrow.
However, I have still not received anything beyond the initial email and I am worried the same situation will happen again.
I need this broardband online by Saturday, hence my ordering of it early, so could you please inform me of whether there are problems with this order as well and whether I need to look into alternative services?
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear there's been some issues with creating an account and getting services. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security.
I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊
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