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Broadband off

Hello,

My internet is off. I have a 3 hub. I've tried all the usual things - turned it off, pressed reset, unplugged everything and re-connected all the leads. I've checked for any connection issues in my area. I've called Virgin, got cut off after an hour, tried again, still can't get through. 

The lights on the hub switch between doing two things:

1. Power on green, WiFi on green and arrows flashing green.

Or 2. Power flashing green, WiFi on green and arrows no light on at all.

Please can someone help? I can't listen to the awful on-hold music loop anymore!

Thanks, Gilly

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