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angel1974tigger
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Broadband keeps dropping

Hi

 

Several times a day my broadband drops and I lose connection. The router box flashes and looks like its updating. Have reset but not cured it, not showing any problems in our area.

Any ideas 💡 

Thanks

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MikeRobbo
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Alessandro Volta
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Message 2 of 11
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Re: Broadband keeps dropping

Go round all the accessible co-ax connections and ensure that they are finger tight.

If everything above is OK we need do some troubleshooting; to start with …

 

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a link to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

Then

 

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again.

A Guru will be along soon to decipher the info.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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angel1974tigger
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Re: Broadband keeps dropping

PriorityDescription27/08/2020 19:52:54Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/08/2020 19:52:39noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/08/2020 19:47:29Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/08/2020 19:47:29criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/08/2020 19:46:27Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/08/2020 19:46:27Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/08/2020 19:46:13Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/08/2020 19:46:13Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/08/2020 19:46:3Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/08/2020 19:46:2ErrorDCC-ACK rejected authentication failure;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/08/2020 19:46:1Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/08/2020 19:46:1Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/08/2020 19:45:45Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/08/2020 19:45:45Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/08/2020 19:45:18Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/08/2020 19:45:17Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/08/2020 19:42:39Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/08/2020 19:42:39Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/08/2020 19:42:9Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/08/2020 19:42:8Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

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angel1974tigger
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Message 4 of 11
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Re: Broadband keeps dropping

Refresh data

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1462000174.15512064 qam3
2393999814512064 qam4
3536999984.15512064 qam2
4602999644.1512064 qam1


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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angel1974tigger
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Message 5 of 11
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Re: Broadband keeps dropping

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
12990000001.440256 qam21
21390000001.740256 qam1
31470000001.540256 qam2
41550000001.240256 qam3
51630000001.440256 qam4
6171000000140256 qam5
71790000001.240256 qam6
81870000001.240256 qam7
91950000001.240256 qam8
102030000000.940256 qam9
112110000000.540256 qam10
122190000000.540256 qam11
13227000000-0.238256 qam12
14235000000-140256 qam13
15243000000-0.540256 qam14
16251000000-0.240256 qam15
172590000000.240256 qam16
182670000000.540256 qam17
192750000000.540256 qam18
202830000000.740256 qam19
21291000000140256 qam20
223070000001.540256 qam22
23315000000240256 qam23
243230000002.243256 qam24


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked40.9263271
2Locked40.35630882411
3Locked40.958183133
4Locked40.348321058
5Locked40.92869217
6Locked40.92766908
7Locked40.9711169
8Locked40.91490192
9Locked40.93730269
10Locked40.95333642
11Locked40.35038208
12Locked40.931937577
13Locked38.918167891972128
14Locked40.96090674
15Locked40.92425197
16Locked40.32848149
17Locked40.32037163
18Locked40.9766126
19Locked40.3301124
20Locked40.9287160
21Locked40.9247106
22Locked40.9269119
23Locked40.9246182
24Locked43.3194129




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angel1974tigger
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Message 6 of 11
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Re: Broadband keeps dropping

My BQM

 

[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/a1be93ffebc783fe1ceadf7ad38d01e4ae156e44][img]https://www.thinkbroadband.com/broadband/monitoring/quality/share/thumb/a1be93ffebc783fe1ceadf7ad38d01e4ae156e44.png[/img][/url]

Your Shared Graph

 

 
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MikeRobbo
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Alessandro Volta
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Message 7 of 11
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Re: Broadband keeps dropping

Can you check that >> Your BQM << is linked to the correct Public IP Address.

If it is; go into the Hub settings and untick IPv4 Firewall protection.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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angel1974tigger
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Message 8 of 11
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Re: Broadband keeps dropping

Yes is connected to the correct ip but have just unchecked the firewall. Will post another bqm when it run for a bit.

🙂

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MikeRobbo
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Alessandro Volta
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Message 9 of 11
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Re: Broadband keeps dropping

You can leave the same BQM running as long as the IP doesn't change.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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angel1974tigger
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Message 10 of 11
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Re: Broadband keeps dropping

[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/e2c25957c85b6230a532edf2a69bd60a2046ef94][img]https://www.thinkbroadband.com/broadband/monitoring/quality/share/thumb/e2c25957c85b6230a532edf2a69bd60a2046ef94.png[/img][/url]

Your Shared Graph

 

 
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