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Marina1984
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Broadband is down - Havent received any account Details or contract since signing up

Can anyone on here help me.  I haven't received any details or bills since signing up.  My broadband is down again and I have no details.

The details on my router are:

[MOD EDIT: Removed]

The router is a VM Hub 3.0

The green light at the bottom is flashing on and off - Wireless light is solid green

I have checked all cables already and rebooted it a couple of times.

I have went through the process on the Virgin site.

 

Any help with this would be much appreciated.

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Lisa_CC
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Re: Broadband is down - Havent received any account Details or contract since signing up

Hi Marina1984,

 

Sorry to hear that you're experiencing broadband issues and that you haven't received any account details yet.

 

I've had a look at your network details and can see that there is an outage in your area for congestion with the estimated fix time  being 24/06. This may explain the issues you're having at the moment and I'm sorry for the inconvenience caused.

 

Regarding your account details, have you received any emails at all about your account? Can I ask whether you're a brand new customer with us or are you an existing customer that has moved address and have been given a new account?

 

Thanks,

 

Lisa

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