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Ark1 · ‎14-04-2023

Cable has been laid in the whole of our village. All of the surrounding streets on our estate can now get broadband, but our small culdesac (9 houses) cant. I have emailed Virgin on several occasions, but have received no answer, as to why?

nodrogd · ‎14-04-2023

The usual reason roads are missed out of cable builds is if they are in private hands & not council maintained. The other reasons are a lack of pavement forcing build under a road, or block paving.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

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nodrogd · ‎14-04-2023

The usual reason roads are missed out of cable builds is if they are in private hands & not council maintained. The other reasons are a lack of pavement forcing build under a road, or block paving.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Ark1 · ‎15-04-2023

Thank you for the reply, however, we do have pavement and it is not a private road, so I am baffled.! Thanks once again for responding.

Steven_L · ‎17-04-2023

Hey Ark1,

Welcome to the community and thanks for taking the time to post here on the forums.

I would be happy to pass your details onto our team for this to be investigated for you but I would need to take a few details via private message to get started. Please look our for the message and we can get started.

Kind Regards,

Steven_L

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