@Joshuauzunovic wrote:
hi there,
booked my installation date. The guy came and said there was no cable fed from the main port for him to setup from. I had mentioned in my order that the property didn’t not have virgin media beforehand.
he said he has to order the cable installation with a 3rd party company. I am still waiting to hear on the progress of this. Can I get an update please?
kind regards,
Josh
Read the many other topics on the forum about delayed cable installations. This will give you an idea of what you might expect.
Review the compensation scheme for delayed installation.
https://www.virginmedia.com/help/billing-and-payments/automatic-compensation
https://www.virginmedia.com/legal/fibre-optic-services-terms-conditions/automatic-compensation
Assume any dates VM give you for next steps may be 'subject to change' (even if the person on the phone 'guarantees' the work will happen on the day advised)
Consider what your backup options will be if VM fails to install in a timely fashion (may think about a mobile connection or an Openreach connection on a rolling 30 day contract perhaps until VM gets its act together to complete your installation?)
