I am trying to change supplier from EE to virgin media. I previously had NTL with a Nynex box installed outside with just one cable connected to the road. On having checked the box I now find the cable to my apartment has been cut yet the phone line, although not working, is still running into my apartment. Virgin media have said broadband is available at my property but my neighbours are now running virgin media off my previously used Nynex box. Please can someone tell me what the solution is.