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Broadband hub installation

ccooke1
Joining in

on ‎05-11-2022 18:23

  • We have been sent a set it up yourself quick instal hub 4 for broadband. Our flat does not have the virgin wall socket and so it will require installation by an engineer but i cannot book an engineer appointment via the app and I have tried calling to book an engineer but the call with not accept my second/thirds digits of my password. Please allow us to book an engineer appointment so we can get this set up! This is impossible!
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2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

on ‎05-11-2022 18:43

Call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and book a Tech install

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Akua_A
Forum Team
Forum Team

on ‎08-11-2022 09:01

Hi ccooke1,

Welcome to our community forums and thank you for your first posts.

Sorry to hear you are having issues with your self-installation. We can understand this is not ideal and we want to best help. To further look into a manned appointment, please look out for the purple envelope and provide a response when you can.

Thanks,

Akua_A
Forum Team

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