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Mohan1
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Broadband gig1

I’m having issues 3/4 times a day where the broadband drops and no speed it drops connectivity to my sky boxes I’m having to constantly reboot ... 3 days in not impressed 

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paultechy
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Alessandro Volta
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Message 2 of 6
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Re: Broadband gig1

Would need to check the signal levels if could go to http://192.168.0.1 or if using modem mode http://192.168.100.1 clicking router status top right or bottom of page depending on hub [no need to login - depending on hub] and if could copy/paste the downstream, upstream, network log, don't worry about the formatting we can easily read it.. try and avoid using screen shots..
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Steven_L
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Re: Broadband gig1

Hye @Mohan1 and welcome to the community.

 

Sorry to hear that you're having issues with your connection, I have looked into your account and can see that you have spoken to the team on a few occasions since you last posted.

 

Have they been able to resolve the issues or are you still having problems with your connection?

 

 

Regards

Steven_L

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Mohan1
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Message 4 of 6
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Re: Broadband gig1

  • Hi still not resolved this has been painful I’ve had an issue for 4 months ever since they upgraded me from 200 to 350 then the gig1 it’s not worked properly 
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Lee_R
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Re: Broadband gig1

Hi Mohan1.  I would like to take a closer look at this on your behalf to enable me to do so, I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards


Lee_R

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Tudor
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Re: Broadband gig1

If you have a circuit problem, upgrading to a higher tier will not fix it. Always checkout you circuit before upgrading.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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