Virgin Media Community

[trickster]

My VMDG480 Superhub 1 is running in modem mode. Recently it has started to freeze; the internet connection drops, and the modem will not respond on the local admin portal. The modem lights stay on as usual. Problems started a week ago; has frozen twice today.

To recover connectivity, I have to power-cycle the modem.

The log shows 82000400 critical modem errors with T3, T4 timeouts at the time the service freezes.

Any suggestions? Time to call an engineer?

[Z92]

I'd say the first thing to do is ring customer services and say the hub is faulty and is a hub 1 can you have a new one. If they say they need to start a new contract come back here because you don't. Once you have a hub 3 we can see if the issues persist.