only had virgin broadband about a month and have a big problem of it not working for 5 or 6 hours in the day. It seems to be when it’s hot outside. Always at a similar time about 11.30 am and comes back 6pm. There is a join in cable where engineer connected to a cable in garden which is above ground and has black insulation tape around it. I’ve put objects over this to keep it in shade but still have problems. My wife works for NHS and does a lot from home at the moment so this is not an ideal situation. Spent a long time on phone explaining the problem only to be told the earliest an engineer can come out is Aug 13th. Four weeks wait is ridiculous and makes me wish I had stayed with talktalk. Anyone got any idea about anything I could try to get this solved
More than likely expansion of the cable is putting signal levels out of spec. A lot of companies are now having issues due to staff being advised to self-isolate, so this may be the problem with the long lead time. Either that or a third party will be replacing your drop line.
VM BB TV Landline PAYG mobile. Freeview/Freesat HD, Tesco Mobile. Customer since 1993
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it was installed by an engineer. Like I say outside the house it is joined to an existing cable that had been cut previously by looks of it. It has been covered by black insulation tape. I’ve covered all this so it’s in shade but still have problems.