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BladeRiderNI
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Broadband drops every night at same time.

Every night for the past 12 nights my broadband drops and takes over an hour to reconnect.

I've been through all the troubleshooting every day for the past 12 days with Customer Services and am still no further forward.

I have set up a BQM and will post pics when the first outage is logged, meanwhile the pics below show what I was seeing on the hub login.

Has anyone else had the same issues?

Edit - Can't post pics!!!

jbrennand
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Message 2 of 12
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Re: Broadband drops every night at same time.

Post your BQM - the TB website shows how to do this without containing personal info.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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BladeRiderNI
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Re: Broadband drops every night at same time.

BQM 

The last 24 hours.

Edit - I've had to post a link because every time I try to post a photo I get an exclamation mark instead of the photo.

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BladeRiderNI
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Re: Broadband drops every night at same time.

869ad739943b0bc159fc22cc0d2812e14bd99d73-03-05-2020.png

 

BladeRiderNI
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Message 5 of 12
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Re: Broadband drops every night at same time.

Even this forum is utter mince.

I've tried every option to post photos and above is what I get.

jbrennand
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Message 6 of 12
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Re: Broadband drops every night at same time.


@BladeRiderNI wrote:

Even this forum is utter mince.

I've tried every option to post photos and above is what I get.


So you mean "the Photo" then.  Photos take a little time to appear - until the mods see them and approve them (for obvious reasons).


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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BladeRiderNI
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Message 7 of 12
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Re: Broadband drops every night at same time.

Wasn't aware of that.

As you can see, it dropped last night at the usual time.

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jbrennand
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Message 8 of 12
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Re: Broadband drops every night at same time.

It is odd! What do the lights on the Hub show when this happens?

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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BladeRiderNI
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Re: Broadband drops every night at same time.

Hi John

When it drops, all lights on the hub flash together red then they all flash green as if the hub is trying to reboot.

I tried unplugging and leaving for 30 mins but this didn't help.

See last nights BQM.

Screenshot 2020-05-04 at 09.53.38.png

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jbrennand
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Message 10 of 12
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Re: Broadband drops every night at same time.

You need VM input - hopefully they will be along soon.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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