I have been having issues with my broadband on just one device, a windows laptop, for the past 2/3 weeks now. The internet goes down, I have to disconnect then reconnect, and it seems to work again, but have to do this multiple times. It seems to happen at similar times during the day, and in particular when using Google Hangouts.
I spoke to Virgin Media broadband last week on the phone who adjusted some settings for me on my router (there had been an apparent issue, but no one told me). It seemed okay for a few days, albeit my signal was still lower on my laptop upstairs than the rest of my devices, but now the same issue has started up again.
My IT support at work have checked my laptop and it's working fine, so it must be the broadband.
The person I spoke to on the phone at Virgin said to do a scan on the connect app to see if I'm able to get some boosters, but like I've explained, the issue is only on my laptop.
Can someone please help? I don't want to have to phone again as it wasn't the best of calls, and I'm at work so don't have an hour free to 'chat' to someone.
Thanks very much.