I have the 230mbs package and a Superhub 2 AC and I am at almost the limit you can be from the big green street box
So I have had this issue for Ages (I gave up calling about it a year or so ago) where the broadband looses connection, the router stays powered and when it was running as a router wifi didn't drop just loose the WAN.
I put the Superhub 2 Ac in modem mode and put a draytek router on it, and the drop out only happened once a day. sadly it was a older model and only allowed 100mbs max but it was worth it for the stability.
I have now invested in a unify edge pro router and an AC lite access point so industrial grade WiFi on my side of the hub and back to the speeds I pay for.
I have spoken to VM Customer support tonight 3 individuals (40mins) and no help what so ever, they are just sending a new Superhub 2 ac. but i believe my issues are related to the powerlevels, and as such a new router wont solve it. I did ask to speak to a technical adviser that would understand the issue and not just operate a script and they claimed they where (despite asking if the other lan ports still worked while it was in modem mode and getting me to plug something in, and failing to listen when i said that they arnt supposed to work and no thats not a fault....)
heres some logs, i will attach the ones on the next disconnect as well
any advice or even just what to say the next time i attempt to talk to customer support will help.
So it seems there was a couple of issues at play here, and I'm glad I came to the forum to highlight my issues.
The following is said without offence to the individuals that work for Virgin media who I have spoken to, but I have had this issue for a log time and gave up calling as all i ever got was script reading.
'Have you turned it off, can you reset the modem etc etc..'
One of the superusers asked the right questions and gave the right answer. check my cables, am I still using the original coax, where is the modem located.
Something an engineer/technical advice team could have asked.
Not one to pretend I am perfect I had introduced some of the issues myself but running a 10m extension using coax designed for cctv to relocate my modem.
Coupled with a failing Superhub 2ac, VM sent out the SuperHub3 and it was installed in the original location with the original cable (from many modems ago (NTL Days)) - Still surprised the hub didn't come with a new one)
So touch carbohydrate foam, things have settled and my Broadband monitor is showing positive connection, and for the last few days my Live streaming etc has not been interrupted.