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kamw642
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Broadband down in Northolt west London

Broadband connection has been down since Monday 18th January 2021 due to a network issue or issues outside of my control. It would be useful to have more information from Virgin Media, who have provided absolutely nothing, as to what the problem is and an accurate time for service restoration. I and no doubt many others working from home need to know if we need to make alternative arrangements for data so that we can work. Does anyone know what may be happening? After a brief restoration of service on the afternoon of the 23rd, the service was down again, and this time the ability to register a loss of service on the Virgin Media website disappeared! 

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jbrennand
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Re: Broadband down in Northolt west London

As well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually tells you of more local issues down to postcode level. These may not be listed on the Area Status web page (Areas are not “Geographic” they are billing areas) as that usually only covers faults affecting 1000’s of customers) so phone may give you more info

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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