I found the following deal this morning and tried via the chat to get it sorted. but they keep transferring me around till finally one of the members stops replying or disconnects me, saying I'm not replying, when I actually am..
firstly, when I found the deal it showed up as £16 for a 12 month M100- free engineer and free activation.
I go through the normal process of filling in my details and booking someone to come to me to set it up, I pass through the credit fine. then the price of this changes to £24.
but even when it shows £24, when I click on my basket it still shows £16.
there isn't any other way I can contact virgin to help, so this is my next resort after trying chat and twitter