Hi, I am with virgin right now and using virgin broadband. We are moving to new address. When I am checking on virgin broadband site to see whether I can get internet service from virgin, site says no virgin broadband service available to your address. I put my both next door neighbour address and can see they are getting it. Could you please help me why my home isn’t available. If my both (right and left) neighbours are getting then definitely cable is going from home so I should be able to get it too. Please help me else I will have to pay early cancellation which I don’t want to and also I like your broadband service too.
Problem is I am virgin customer and moving home. My contract was started 6 months again and I loved virgin brand band and wanted to get this with me to my new home. But without adding lien to my home . Not possible . Please can someone help .. just need 100mb now.
Thanks Gareth but issues is I am existing customer and I am on 18 months contract. So far have used only 6 months. Now we are moving to own new home. And would love take our broadband connection with us. If not possible due to capacity then we will be in trouble. How can you make your existing customer disappointed by saying ‘no capacity’ to add line. There should be a way to Increase capacity to make happy existing customer rather simply saying no connection is available. I did check last month and I was able to see line was available but I was waiting for contract exchange before contact virgin. But the day contract exchange of my home, I did check and your site change status that no service available. That’s strange.
But my both next door can get 1g speed and I sure they are using 1g. So if they are on 200mb then still have 1.6g available ( 2gb - 400mn of both neighbours ) = 1.8gb free .. so how come I can’t get 100mb from 1.8gb free