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Tinny
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Broadband connection

I have already connect all the wires by following the instructions and have already activate my account through online and phone. However, I still cannot het any wifi service in my house. I am assuming that there is some problem in the wire. I would like to have a engineer to come but no one is get in touch to help me. Even though I try to het skne help from the online chat room. I hope I can get some help here. Thank you.

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jbrennand
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Re: Broadband connection

What are the lights on the Hub showing/doing?

Have you tried connecting a laptop/pc to the Hub with an ethernet cable and seeing if that connects?

Finally, have you checked for “known network faults”?

As well as trying the “check service,” Area status webpage" (link at top right of this forum), there is also a Service Status number - 0800 561 0061 - which usually tells you of more local issues down to postcode level (that may not be listed on the Area Status web page which usually covers >1000’s of customers) - that may give you more info, but even that wont cover problems affecting just a few customers.

If nothing shows on there, try calling it in as a fault (on 150 VM line - or 0345 454 1111 others) and see what they say when they test your connection. If they say it’s a known fault, get a fault reference number – n.b.- the UK call centre is still picking up and calling at 08.00 gives the best chance of getting through..

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Emma_C
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Re: Broadband connection

Hi Tinny, 

Thanks for your post and welcome to our community.

Really sorry for the recent broadband issues, this isn't good. 

I'd also like to apologise for the delay in getting back in touch, we have been busier than normal. 

I've had a look at the back end of things using the details you provided when joining us and can see that an engineer has since been arranged. 

Please let us know how things go with the visit and we're around if you need anything else. 

Emma_C - Forum Team
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