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RedMonkey777
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Broadband connection unreliable

My broadband connection drops packets and some packets take a long time.

The issue occurs on both my wired and wireless devices.

Any suggestions on what I can do to resolve it?

My BQM 

Logs:


Network Log
Time Priority Description
14/12/2020 12:27:17 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/12/2020 01:25:8 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/12/2020 17:33:35 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/12/2020 17:33:35 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/12/2020 19:51:30 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/12/2020 05:33:35 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/12/2020 05:33:35 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/12/2020 05:03:35 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/12/2020 05:03:35 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/12/2020 18:45:4 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/12/2020 17:03:35 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/12/2020 17:03:35 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/12/2020 11:41:55 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/12/2020 05:03:35 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/12/2020 05:03:35 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/11/2020 21:36:49 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/11/2020 17:03:35 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/11/2020 17:03:35 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/11/2020 12:55:7 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/11/2020 05:03:35 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 32600000 44.8 5120 64 qam 5
2 39400000 45.3 5120 64 qam 4
3 46200000 45.3 5120 64 qam 3
4 53700000 45.8 5120 64 qam 2


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 5 0
2 ATDMA 0 0 11 0
3 ATDMA 0 0 10 0
4 ATDMA 0 0 2 0

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 475000000 1.2 40 256 qam 9
2 411000000 0.7 40 256 qam 1
3 419000000 1.2 40 256 qam 2
4 427000000 1 40 256 qam 3
5 435000000 1 40 256 qam 4
6 443000000 0.5 40 256 qam 5
7 451000000 1 40 256 qam 6
8 459000000 1.2 40 256 qam 7
9 467000000 1 40 256 qam 8
10 483000000 0.9 40 256 qam 10
11 491000000 1 40 256 qam 11
12 499000000 0.9 40 256 qam 12
13 507000000 1 40 256 qam 13
14 515000000 1 40 256 qam 14
15 523000000 1 40 256 qam 15
16 531000000 0.9 40 256 qam 16
17 539000000 0.7 40 256 qam 17
18 547000000 0.7 40 256 qam 18
19 555000000 0.5 40 256 qam 19
20 563000000 0.5 40 256 qam 20
21 571000000 0 40 256 qam 21
22 579000000 0.2 40 256 qam 22
23 587000000 -0.2 40 256 qam 23
24 595000000 0.2 40 256 qam 24


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40.3 32972 0
2 Locked 40.3 20872 0
3 Locked 40.3 16209 0
4 Locked 40.3 19475 0
5 Locked 40.3 21267 0
6 Locked 40.9 21826 0
7 Locked 40.3 28968 0
8 Locked 40.3 30681 0
9 Locked 40.3 34807 0
10 Locked 40.3 39553 0
11 Locked 40.3 34808 0
12 Locked 40.3 46181 0
13 Locked 40.3 44186 0
14 Locked 40.3 51222 0
15 Locked 40.9 64867 0
16 Locked 40.3 72258 0
17 Locked 40.3 80206 0
18 Locked 40.3 86908 0
19 Locked 40.9 97157 0
20 Locked 40.3 82345 0
21 Locked 40.3 96816 0
22 Locked 40.9 86860 0
23 Locked 40.3 107938 0
24 Locked 40.3 119468 0

 

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jbrennand
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Helpful Answer

Re: Broadband connection unreliable

Call VM and see what they say when they test your connection.

Calling at 08.00 usually gets you through quickly

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.