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Broadband connection error on app

AliaSiddiqi1979
Joining in

I keep getting this screen. Have tried to reply and check the settings. Everything is working fine but still cannot connect my broadband on the app. Anyone know what to do? 
IMG_2341.png

2 REPLIES 2

legacy1
Alessandro Volta

you don't need it and on some phones it don't work and VM don't care

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Kain_W
Forum Team (Retired)
Forum Team (Retired)

Hi there AliaSiddiqi1979,

Thanks for your post and welcome to the community.

Many apologies ofr the issues faced with the app, can I ask has the device ever been able to pick up the network?

Also when was the service installed?

Regards,

Kain