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rickybell1
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Broadband cable damaged outside

My outside cable has been damaged and needs repair. The virgin media telephone helpline is not accepting calls. There is no email address. In what other way can I contact virgin media to get help? I'm a doctor and this is quite urgent.

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-tony-
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Re: Broadband cable damaged outside

you have in some part contacted them although it usually takes a few days for staff to get to threads - i will flag the thread to [hopefully] get a quicker response

wait for VM to pick up the thread - they will need some personal details - dont post any on here

EDIT - will leave this her but as i was typing the answer the thread has been flagged by a mod - they flag back to the staff who answer the threads

____________________

Tony
Zoie_P
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Re: Broadband cable damaged outside

Hi Rickybell1,

thanks for your post and welcome to our forums 🙂

I am sorry to hear your cable is damaged I can get a tech to come and look at this for you, I will pop you a message to keep an eye out for the purple envelope.

Thanks,

Zoie

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