Yesterday, our broadband services stopped working at 10am - Area 21. The VM status page showed an outage. At 2pm the fault F009004762 was said to be fixed, but services still hadn't resumed. My neighbour also said he still didn't have is broadband services working. Later in the day, another fault was showing on the VM status page F009005052 and 30 minutes later this again said it had been fixed, but services still hadn't resumed.
This morning the fault looked to had been fixed and I had broadband until about 11am when it dropped again. It then came back after about 20 minutes, but has now once again dropped for good. I've logged a call with 150, but they believe it's a problem with my router even though my neighbour has the same problem and he too has logged a fault with them. They won't send an engineer until Thursday!!
There is a green cable junction box on the street near our houses which was being worked on yesterday, so expect the fault is localised to houses which use this box. How can I get VM to acknowledge there is a wider fault, rather than treating each person on the street individually and booking individual engineer visits over the next week or so!!?