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oldcybermole
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Broadband and phone line down TN23

Hi,

We have had problems in the TN23 area for the last few days, internet and phone line going down randomly. Last night it went off around 9pm and is still not back up.

 

The Super Hub 3 reports "access denied" under Internet.

 

Help.....

 

Ross

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BrianY
Fibre optic
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Re: Broadband and phone line down TN23

We had similar problems LS13 Monday/Tuesday this week in both cases off@4hrs.
Just left Virgin to sort it out, services found to have improved eventually on restart.

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Tudor
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Re: Broadband and phone line down TN23

Have you phoned customer services to find out why?


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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oldcybermole
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Re: Broadband and phone line down TN23

I was betting on an admin asking for my account info to look into this...  it seems it's a big problem in the area, should be on around 4pm 

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Tudor
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Re: Broadband and phone line down TN23

This board is not the first port of call for service problems, you need to phone customer services. VM staff on the board will get to your post, it can at times take many days, but then you will have private mail back and forth to identify yourself as being the account holder before anything is actually done. I know it can be a pain phoning customer services, but it really is the quickest way.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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