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Thinkbroad monitor graph
[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/74adc722201c420d9fcebc297f928c9d98a3bab0]My Broadband Ping[/url]
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
Time Priority Description
Still showing a problem using Virgin media chack service status:
06:36 AM on Wed 12 May
We'd like to investigate this further. Get in touch with our friendly team, who can give you some more help.
from your Virgin Media phone or mobile
from any phone.
8am - 10pm,
7 days a week
But is thare anypoint in ringing when they never phone me back (or text or email to let me know what's going on.
I'd ring them at 8am in the morning if possible for the least amount of hold time.
Meanwhile, I'd post your upstream stats.
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Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
Broadband and phone have gone down twice today:
Welcome to the community and thanks for taking the time to post on here.
I'm really sorry to hear of the problems that you're having with your connection and phone line.
I have been able to locate your account and there is an SNR issue in your area and this is due to be resolved on 18th May @12pm and this has been logged under ref F009012000.
We apologise for any inconvenience that this issue is causing for you.