Virgin Media Community

[AlamSAsif]

Hi,

My Broadband and Telephone stop working. 

In hub home page it shows online on Internet and telephony disable.

I am trying to contact VM support but there is no option to contact them directly.

Thanks

[jbrennand]

Try the “check service,”Area status webpage" (link at top right of this forum)

Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level. These may not be listed on the Area Status web page (Areas are not “Geographic” they are billing areas) as that usually only covers faults affecting 1000’s of customers) so phone may give you more info, but even that wont cover problems affecting just a few customers - or just you.

In which case call it in as a fault (free on 150 VM line - or 0345 454 1111 others - national rate) and see what they say when they test your connection.

[Steven_L]

Hey @AlamSAsif,

Welcome back to the community and thanks for taking the time to post.

I'm sorry to hear of the issues that you were having with your services on Tuesday, when you posted, are you still having issues at the moment?

Regards,

Steven_L

[AlamSAsif]

Hi Steven,

Thank you for your message.  Yes it start working today.

Thanks

Shah

[Alex_RM]

Thanks for getting back to us to confirm Shah 🙂

Take care,

Alex_Rm