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kt141murphy1
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Broadband activated but yellow light steady and access denied

Hi I hope someone can help me, I have seen there are a fair few posts today about people having problems with their internet connection with the quick connect set up. I have called and received a text confirming my broadband is activated. I have tried and tried all evening to get it to work and nothing. I have tried calling but couldn't get through to someone. the help thing on the web page are leading me around in circles and nothing seems to be working. 

Another thing I have noticed that on my main page on my account my mobile sim and internet are showing as not included however they are on my order and my confimation and account information. I hope this makes sense to some one. 

HELP please 😥 

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MikeRobbo
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Alessandro Volta
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Re: Broadband activated but yellow light steady and access denied

All new  / replacement electronic equipment needs to be activated.

Activation number -  0800 953 9500 

Best time to phone is 08:00


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kt141murphy1
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Re: Broadband activated but yellow light steady and access denied

Mike, 

 

this is clearly and automatic response because I have clearly stated that I have activated the box and seen you response on almost all of the same querie... i am certain now that does not work...

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kt141murphy1
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Re: Broadband activated but yellow light steady and access denied

**UPDATE** mine is now up and running. i distracted myself for a couple of hours and its fixed.
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BumbleVMTech
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Re: Broadband activated but yellow light steady and access denied

Hi, yes there was an activation delay earlier and it was taking longer than usual to get equipment working. 

Regards

Rich


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