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Broadband activaction fee

Hello, I just took a contract with VM

Is the activation fee suppose to be charged when an engineer is sent to premises.

when I took the contract the option was available if engineer required £35 would be applied if you select self install no fee applied.

on my bill is showing the fee I am confused would like some insights 

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Re: Broadband activaction fee

There's 2 fees i believe. A setup fee and a maned installation fee. Which you get is stated on your contract. 

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