I received my box yesterday and I received the activation txt.
Followed the guide to set up but it's still flashes green and will not connect.
The reason I choose virgin was because the guy who sold it to me informed me that if I am unable for any reason i am unsuccessful in setting it up they would send an engineer in 48nhours. No one answers any of the helplines, tried over 15 times and waited over 2 hours in total. The contact number the virgin contact gave me has stopped answering as he said he cant help.
This is really stressful, I work from home when I'm not in clinic, I'm a nurse who works in research for the NHS so it is imperative that I have access to the internet.