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chomerly
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Broadband Issues in area 04

Not sure if this is in the right thread but my hub 3 has been intermittently restarting through the evening. I live in the WV14 area.

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Emily_G
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Re: Broadband Issues in area 04

Thanks for the post Chomerly.

 

We can see there's currently an area fault which may be affecting your services, you can find the information on this below. 

 

Reference: F008400471   

Estimated repaid time: 14 SEP 2020 18:00

 

This may show updates for you on the service status page, although, if affecting a small area it may not show but no worries as you can quote the reference to any agent for an update.

 

Thanks, Emily.