my daughter has just received her router and tv box. we have followed the instructions to the letter but can’t seem to get anything to work.
we have been through all the online help but still with no sucess
the online help asks which lights are on. None of the available choices are what we have. We have a solid green power light and a flashing internet light The paperwork seems to suggest that this means a software update…. It has been like this for 2 hours !, I can see the WiFi on my phone but can’t connect
tried ringing VM but my daughter has deleted the only mail she had showing her account number so drawn a blank there.
think she needs an engineer visit but can’t seem to find how to book one
I thought the engineer would have visited to set this up and my daughter seems to think that she was told this would happen when sh signed up ?..