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Broadband Availability

Work has been completed in my street for the cabling and the workers have left with no return in over a week so wondering when the service will be available to order?


Post code is EH48 2BD

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Re: Broadband Availability

Please private message me the full address and i'll take a look for you.

Thanks

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: Broadband Availability

It’s normally around 4 months after 


Here to help! I'm an install manager helping out whilst working from home. Find out more


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Re: Broadband Availability

Why does it take so long?

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Re: Broadband Availability

Cabling an area involves laying ducting for cabling at a later date, and then confirming the location of the cabinet, and if a new cabinet is required, then the equipment must be installed and then connected to it's parent cabinet. The parent cabinet may need to be upgraded to provide this new connection. This all takes time. 

Some companies (not sure about Virgin) don't actually install equipment in the cabinet until they have received a certain number of customer orders, to ensure that the equipment is paid for over the course of several contracts. 

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