Virgin Media Community

[SV0055]

I upgraded my broadband speed to 1 Gig in September 2022 and was provided with a new Hub 5. Using Ookla Speedtest on an ethernet connected device that has a 1 gig network interface, I get download speeds averaging between 250 and 350 Mbps and have never ever seen anything close to 1 Gig. I Spoke to a number of Virgin Media Technicians  and each one of them say that they can see 1 Gig delivered to the hub and they have set some kind of monitoring that self fixes any issues. They seem to be pointing to possible issues on my internal devices. 

Any experience with anything similar and advice appreciated.

Thanks

[newapollo]

Hi @SV0055 

What speeds do you get to your hub and your device on a wired connection on https://samknows.com/realspeed/ 

[SV0055]

Hi Dave

I tried the Samknows link and I get a message 'This router does not support RealSpeed'

Regards

[Alex_RM]

Hi SV0055,

Thanks for posting and sorry to hear you've been experiencing some slow speeds.

I've had a look at things from our side and it does look like you're currently affected by an area SNR outage. Whilst this is ongoing you may find your services are slow/ intermittent.

The current fix date for this is later this evening, 

If you can please run your tests again tomorrow and let us know if there is any improvement 🙂

Alex_Rm

[SV0055]

Thank you Alex_Rm

I did the test a few times this morning and I am not getting over 300Mbps.

Regards

[Paul_DN]

Hi SV0055,

Thank you for reaching back out, I was able to check your end and can see the SNR issue has cleared however I can see you haven't rebooted your Hub since, please unplug the Router from the power, leave 2 minutes then plug back in, once done please do another speed test Via SamKnowRealSpeed.com, this will show what is hitting the Router and will show if there are any further issues.

Regards

Paul.