I upgrade my VM account and went from an old hub V2 to a new hub V4, I set it all up as soon as it arrived on Wednesday this week, all seemed fine Wednesday night until lunch time on Thursday. The internet dropped out and it took several pin hole resets and reboots of the hub for it to come back to live. Everything fine although only getting 200mbps instead of gigabit and high loaded latency. Woke up this morning with no internet, after nearly two hours of trying to get it to work I called support and to be honest they didn't know what they were talking about, the final step was to check whether the lights on the lan ports came on when plugging a cable in but there are no physical indicator lights on the lan ports. The operator then said the router was fault and they will send out another one.
If I run the network diagnostics I get a warning triangle next to the broadband. If I run the diagnostic tools on their website it says everything is fine:
"We can’t find any faults with the connection coming into your home, so we’ve got some tips for you to try."
There was nothing to say I needed to activate the hub.
I have also tried putting the hub into modem mode and running a Ubiquiti router, that gets a WAN address but I still have no internet connectivity.
Any one have any ideas or is support right and the hub is naf? (doesn't feel me with much confidence if it is)