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Box replaced but not remote

Megsaw
Joining in

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 Had the green screen yesterday and received a replacement box today. No remote in the box and the old remote isn’t working to get past this screen? 

4 REPLIES 4

Megsaw
Joining in

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Tried this and it’s not done anything. 

Tom_W1
Forum Team
Forum Team

Hi @Megsaw thanks for your post here in the Community although we're sorry to hear of the concerns you've raised here.

Have you been able to pair the old remote to the new box via the steps listed here. We hope this helps!
Many thanks

Tom_W

Megsaw
Joining in

All sorted thanks 🙂 

Hi @Megsaw thanks for your reply, that's great news!
You're welcome 😊

Many thanks

Tom_W