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Box installed on my exterior wall

I have come home to a box fitted to my exterior wall. To supply a property at the rear. This one done with consent and it is an eye sore. I want to get it removed. Customer service have said engineer has to booked through account holder. I dont have an account i want it taken off my property. How can i book enginner to come and collect virgin equipment

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Alessandro Volta
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Message 2 of 13
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Re: Box installed on my exterior wall

A VM Mod should reply in a day or two and be able to help.
Meanwhile, can you give more details and perhaps post photos.
Have you moved in fairly recently - if so - there my be a pre-existing wayleave agreement in place (from a previous owner) that gives them the permission.
Are there any cable network points inside you property already (albeit inactive").

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Very Insightful Person
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Message 3 of 13
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Re: Box installed on my exterior wall

@jbrennand 

Sorry John, but you have been a member of this community for long enough to understand the different roles undertaken by the Virgin Media staff.

Check the Getting started page for a refresher. https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk

The moderators generally only check the forum for breaches of the rules.  The Forum Team are the ones to give advice where required 

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Message 4 of 13
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Re: Box installed on my exterior wall

Good Morning HARWAY2007,

 

Thanks for your post and a very warm welcome to you!

 

Sorry to see that you want to get this box removed. Just to confirm, are you saying that we were given consent to install the box on the wall in question?

 

If we've been given consent to do this, it might be worth talking to the person / organisation who consented to this to be installed

 

Kindest regards,

 

David_Bn 

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Wise owl
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Message 5 of 13
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Re: Box installed on my exterior wall

It doesn't look like he's saying that at all. 

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Message 6 of 13
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Re: Box installed on my exterior wall


@jpeg1 wrote:

It doesn't look like he's saying that at all. 


I agree... but what he said was "This one done with consent and it is an eye sore" So I guess the VM staff are just clarifying first 😁

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Message 7 of 13
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Re: Box installed on my exterior wall

Hi, no ive not moved in recently. Basically the building has been split into 4 homes. My home is owned. There are 2 at front and two at the back. One of the two at the back has had virgin installed. Virgin have then proceeded to put a box on my exterior wall without consent. The cable is then going up the wall ( not full attached) over the roof and into the property at back. All i want is the box taken off my wall. Its not my concern how they go about supplying the rear premises. 

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Message 8 of 13
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Re: Box installed on my exterior wall

Hi David

They where not given consent by myself or partner. And they where not given consent by their landlady. As mentioned before my property is the only 1 of the 4 thst is owned. The person whos had instalation may have falsely assumed mine was rented also. It is an eye saw say the least. I bascially came home from work with this brand new brown box fitted to my wall last week and cable running up the wall and over the roof to reach rear property

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Message 9 of 13
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Re: Box installed on my exterior wall

Apologies for the typo.. to confirm it ment to say  without consent

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Message 10 of 13
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Re: Box installed on my exterior wall

Hi you have quite correctly given Virgin time to act, I would have added a time frame for it to take place 14 days or 30 the time they require to terminate thier services, and then do what you see fit.Regards Micky
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