Menu
Reply
nnwright
  • 3
  • 0
  • 0
Joining in
503 Views
Message 1 of 8
Flag for a moderator

Box fitted to my house wall and Not a customer?

So a brand new brown virgin media box has been fitted to the front wall of my house complete with cable and I am not even a customer?What is going on here 

0 Kudos
Reply
nnwright
  • 3
  • 0
  • 0
Joining in
498 Views
Message 2 of 8
Flag for a moderator

Re: External VM box in White

Maybe I should sue virgin for fitting a brand new brown box to the front of my house complete with cable …when I did not ask for it nor am I a customer …what you think …..tried  telephoning ….well I think we all know how that went …..the never ending auto cycle of Bull S###

0 Kudos
Reply
jbrennand
  • 33.76K
  • 3.31K
  • 6.42K
Very Insightful Person
Very Insightful Person
457 Views
Message 3 of 8
Flag for a moderator

Re: External VM box in White

A VM person will respond on here soon.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
carl_pearce
  • 1.44K
  • 93
  • 317
Knows their stuff
452 Views
Message 4 of 8
Flag for a moderator

Re: External VM box in White


@nnwright wrote:

Maybe I should sue virgin for fitting a brand new brown box to the front of my house complete with cable …when I did not ask for it nor am I a customer …what you think …..tried  telephoning ….well I think we all know how that went …..the never ending auto cycle of Bull S###


I think you are overreacting.

0 Kudos
Reply
Tom_F
  • 4.22K
  • 250
  • 537
Forum Team (Retired)
Forum Team (Retired)
433 Views
Message 5 of 8
Flag for a moderator

Re: Box fitted to my house wall and Not a customer?

Hi nnwright, thanks for posting.

 

Sorry to hear about this situation, I'm unsure why the brown box would be installed if you haven't requested an installation, please get back to me via PM (the purple envelope) so we can confirm the details & we'll do all we can to help get this sorted for you. 

 

Tom 

0 Kudos
Reply
nnwright
  • 3
  • 0
  • 0
Joining in
422 Views
Message 6 of 8
Flag for a moderator

Re: External VM box in White

Maybe so …..see what reaction you get from your neighbour if you randomly dug up their lawn to bury a cable angle ground a channel out of the flags and mounted a 12 inch square box under their living room window …..without permission 

Tags (1)
0 Kudos
Reply
carl_pearce
  • 1.44K
  • 93
  • 317
Knows their stuff
400 Views
Message 7 of 8
Flag for a moderator

Re: External VM box in White


@nnwright wrote:

Maybe so …..see what reaction you get from your neighbour if you randomly dug up their lawn to bury a cable angle ground a channel out of the flags and mounted a 12 inch square box under their living room window …..without permission 


Well you omitted a lot of that info in your original post...

0 Kudos
Reply
Tom_F
  • 4.22K
  • 250
  • 537
Forum Team (Retired)
Forum Team (Retired)
321 Views
Message 8 of 8
Flag for a moderator

Re: Box fitted to my house wall and Not a customer?

Thanks for getting back to me @nnwright - I've contacted the teams in the area and will get back to you again with an update asap.

 

Tom