I have an air bnb in a building about 10m away from my house. For three months I’ve successfully used a virgin booster to connect wifi into the garage.
Three days ago my current guests complained it wasn’t working (they are paying to be able to work there in isolation) but no matter how many times I try to pair the boosters in the house they just won’t connect. I’ve restarted the router and both the booster bits but nothing will do it and it’s driving me insane.
When I phone Virgin I get cut off after 45 minutes each time and this issue isn’t covered in their automated topics. It’s not good as I am paying for this service.
I now have two Ethernet cables running from my router into the garage through the windows which isn’t great, but at least my guests can work, although they can’t watch the smart TV.
Can anyone please help? I have the M100 fibre package. Ideally I’d just like the internet boosters to work in my air bnb, but at best if there was something I could ask my guests to plug in on the end of one of the Ethernet cables that would distribute the signal so they can use WIFI in the air bnb including the smart tv.
I'm quite surprised that you managed to successfully connect the VM boosters in the first place as they are designed to be used in the same property. They are powerline devices where the "master" unit, that you connect to your router by ethernet, injects the signal into the mains via the socket it's plugged into. The booster (in a WiFi blackspot) then receives the signal via its mains socket and re-transmits over WiFi. Both devices need to be on the same mains. There will be 3 phases in your street and therefore a 2 in 3 chance that 2 properties won't share a phase (mains).
There are a few options for you.
1: get the boosters working. However you say you haven't had much success. Have you done a full reset via the reset in the side? I too didn't get them going, in fact never did!
thanks so much for helping here. When I explained The set up to virgin they assured me that they would work as the electrics in the air bnb/garage are the same as the ones in the house and I didn’t have any problems until now and it’s been in there for 3 months.
I can’t even pair them in the house which says to me the equipment is suddenly faulty. This is even after resetting them several times.
I need it to work so could you explain a little more about mesh WIFI, like where I get it from and how it works, if you have the time as I can’t risk this type of failure in the future. I’m not technical so explaining like I am three years old is great 😂
Try the full reset as suggested above. If that does work then at least you are back to where you were.
Mesh works by using a number of repeater nodes that receive and re transmit your WiFi signal. I've opted for (Google) Nest WiFi simply because I already had other Google kit. The basic kit comes with a WiFi router that replaces the router side of the VM Hub and 1 WiFi (node) point.
I suggest, unless you have no joy with the full factory reset of the VM boosters, it's something to look at after the lockdown has ended as you could end up making a bad situation worse. You have to go into the settings of your Hub and switch off WiFi, the setup isn't difficult TBH but for obvious reasons VM wouldn't be able to support you (even if you could get through to them) as it's not their kit!
At this point in time if the boosters don't come alive again I'd go for something like the TP Link device I posted a link to as at least then you'll have only spent about £17!
That's why I've suggested getting something like the TP link as a quick fix if the VM ones can't be resurrected. For someone who isn't technically minded (by their own admission) I wouldn't suggest doing anything above the norm in the current situation! At least if it doesn't work its cost less than £20!
Thanks for posting in the Community Forums. Sorry to hear that you are having issues connecting the boosters. Have you been able to try @sparky621's suggestion, by resetting the boosters then pair them again? If you need help on how to do this, click here.
The Connect App is also helpful at showing how your network is working or identifying which one has a fault, here's some more info on the Connect App virg.in/connectapp