forumarchive,nothingtosee,
Menu
Reply
Mabdelaziz360
  • 2
  • 0
  • 0
Joining in
189 Views
Message 1 of 5
Flag for a moderator

Booking installation

Hi

Myself and my partner have been trying to book in an engineer installation for my broadband hub but I am not getting anywhere on the telephone due to not being able to remember a password I assigned 12 years ago! I need to get this sorted ASAP! What do I do? 

0 Kudos
Reply
brentix
  • 12
  • 0
  • 0
Joining in
179 Views
Message 2 of 5
Flag for a moderator

Re: Booking installation

I found that the text service works quite well so long as your patient.

I had someone answer within an hour who arranged an engineer for me who's attending this morning.

I also had forgotten my password and he helpfully sent security questions using a secure box answer system than allowed me to reset my password 

0 Kudos
Reply
brentix
  • 12
  • 0
  • 0
Joining in
178 Views
Message 3 of 5
Flag for a moderator

Re: Booking installation

sorry I forgot to include the number, it's:

+447533051809

0 Kudos
Reply
Mabdelaziz360
  • 2
  • 0
  • 0
Joining in
154 Views
Message 4 of 5
Flag for a moderator

Re: Booking installation

Thank you for your help! 

0 Kudos
Reply
Christy_D
  • 1.05K
  • 144
  • 161
Forum Team
Forum Team
148 Views
Message 5 of 5
Flag for a moderator

Re: Booking installation

Hi there,

Can you PM me with some more details please, and i will look into this for you.

Thanks


Here to help! I'm a technician helping out whilst working from home. Find out more


0 Kudos
Reply