Hi, I can't work out how to book an engineer to install the cable box for new broadband setup. Ordered quick start by mistake but have bt openconnect cable box so can't set up equipment alone. Have messaged through chat window and text, no response. Can't get through to the customer service that's still running on the phones. No issue with it being busy, happy to wait a few weeks, just can't seem to book a slot or get any response
you can ring or text or wait here but if the system allowed quick start then there has been VM there before
the internal nbox may have been removed as sometimes happens but they tend to leave the internal cable - start outside and look for the external box - follow any wires that go from it and go inside - if you can see non look on the internal wall opposite the external box as the wire could be hidden by the box
Welcome along to our Community and thanks so much for your first post - I was sorry to understand that you had an issue with your self-installation last month. Whilst we're not able to convert self-installations to manned installations via our Forums, I have managed to located your account for you to take a closer look.
I can see that you have since been able to contact us and this looks to have all been sorted out? All equipment seems to be up and running and active from this end - I do hope that is the case at home too?
If you have any further issues with your services now all installed, please do not hesitate to get back in touch.