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Booking an engineer

Just joined

I booked a self-install for my new Virgin Broadband hub, but on closer inspection don’t have the required socket, so will need to book an engineer. 

I can’t find any way of doing this on the website, or the app, and haven’t been able to speak to a human on the phone. 

How do I book an engineer?


Very Insightful Person
Very Insightful Person

150 from a VM phone, 0345 4541111 from any other phone, or wait on here 2/3 days for staff to respond.

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New Install Assistance

Call the Pre-installation and delivery team on 0800 052 1734.

Explain what needs to be done and book an engineer visit.

Forum Team
Forum Team

Hi there @DSR11 


Thank you so much for your first post and welcome to the community forums, it's great to have you here. 


I am so sorry to hear that you had this mix up with your install but I can see that you have since spoken to our teams and have an appointment booked. 


Are you able to let us know how things are looking after the appointment?