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Booking an engineer

Joining in

Spent over an hour on the phone trying to book em engineer to come out and install a wall socket so I can connect my HUB. Just moved into a new property, had the HUB but nothing to connect it to.


After repeatedly telling the customer service adviser I just wanted an engineer and multiple times informing that I already had the broadband HUB and just needed this installing and telling them i didnt need a phone package or TV package, I was told an engineer was booked but for 6th January which is 4 weeks away which I wasn't happy at having to wait that long but hey ho. I've had no confirmation email of this and when I've logged into my account the app states I have no appointments booked. 

Can someone advise what to do here because I am not spending an other hour on the phone simply trying to get someone to do the simple task of booking am engineer. There is no option on the app to do it otherwise I would do it myself 

Many thanks



Very Insightful Person
Very Insightful Person

Hi @MichaelHarrison 

I hope you quickly settle into your new home.

You could try calling the pre-installs team on 0800 052 1734.

I don't work for Virgin Media.
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Thank you for that information. I will try that and hopefully get this solved

Hi MichaelHarrison, 

Welcome to the Community and thank you for posting. 

I am very sorry to hear of the issues you have been experiencing. 

I have taken a look from our side and can see you have recently spoken with our team to get this sorted. 

If you do require any further assistance, please do reach out and we will be happy to help.