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Booking a site survey

chromebvm
Joining in

I've ordered VM Broadband and have selected an install date, however I think I'll need a site survey done before that. How do I book a site survey ?

1 ACCEPTED SOLUTION

Accepted Solutions

Hi @chromebvm 

Thanks for posting and welcome to both the community and indeed Virgin Media 🙂

You can call our Pre-Install team on 0800 052 1734 and they can help further with this 🙂

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

See where this Helpful Answer was posted

3 REPLIES 3

Client62
Legend

VM install dates are very likely to slip, especially if a cabling snag may occur,

So do not cancel any existing ISP arrangements until after you have seen the VM kit installed and be fully operational for 1 month.

chromebvm
Joining in

Yeah I plan on keeping my existing connection for a while. I think the install might be difficult so I'd really need a site survey.

Hi @chromebvm 

Thanks for posting and welcome to both the community and indeed Virgin Media 🙂

You can call our Pre-Install team on 0800 052 1734 and they can help further with this 🙂

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill