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xRedVixen96x
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Book engineer

Is there any way to book an engineer without having to phone? 

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Tudor
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Message 2 of 14
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Re: Book engineer

Please let us know what is you problem? We can the best advise the course of action.


Tudor
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xRedVixen96x
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Message 3 of 14
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Re: Book engineer

I don't have a wall socket anywhere for my broadband

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-tony-
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Message 4 of 14
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Re: Book engineer

wait here and VM should sort something

in the mean time

not all installs have an internal box

start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled through wall - as said it may just be a cable rather than an internal wall box

if you find a cable you need one of these to attach the cable that came with the quick start kit

https://www.diy.com/departments/tristar-data-cable-coupler/571706_BQ.prd

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xRedVixen96x
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Message 5 of 14
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Re: Book engineer

Yeah I don't have a box outside mine and all cables that run inside to outside are going up the walls outside to the aerial. I have a NTL and BT socket but both are too small for the cable 🤷‍♀️

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-tony-
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Message 6 of 14
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Re: Book engineer

an NTL socket sounds useful can you post a photo

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xRedVixen96x
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Message 7 of 14
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Re: Book engineer

Screenshot_20220122-103939.jpg

 unfortunately I wasn't able to upload as the file was too big so I've had to use a Google image 🤷‍♀️ but this is what I have

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-tony-
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Message 8 of 14
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Re: Book engineer

reduce the image size - that is a phone socket - you mention an NTL box or socket - what is that

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xRedVixen96x
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Message 9 of 14
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Re: Book engineer

IMG_20220122_105115_620~2.jpg

 okay was able to attach photo.. this is the NTL box, it's the same as my bt one where I had my broadband connected to but had an adaptor which my cable went into. Where as VM cable is slightly bigger and doesn't fit.

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-tony-
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Message 10 of 14
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Re: Book engineer

ok - so thats also a phone box and not what you want need - maybe the cable for BB has been removed - worth following the wires from that box outside - it should go to an external box see if there is a thicker coax cable - if there is follow that if it goes inside

if all that is fruitless then you need a tech - try this

pre-installation and delivery team on 0800 052 1734

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