Book engineer to move router

[grahamcluer]

Hi please can someone help me book an engineer appointment to move a router cable to the corner of the room ? 
I have tried all contact avenues 

thanks

[newapollo]

Hi @grahamcluer 

There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)  It's best to call around 8am when lines first open and are least busy.

When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc

Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

[grahamcluer]

I need to book an engineer I have tried every Avenue suggested. I have been on a bot chat for an hour to be told to ring. I have rung but going round and round in a loop 

please can a moderator sort this out 

[japitts]

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@grahamcluer wrote:

I have rung but going round and round in a loop

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150/0345 4541111, choose the options for "I have a fault with my service" and then press nothing else - just wait. Ignore any offer to get a link, go online, do it yourself etc etc.

Just wait on the line.

[Natalie_L]

Hi grahamcluer, 

Welcome to the Community and thank you for posting. 

We apologise for any issues you have had when contacting the team, we will be able to help. 

I will pop you over a private message to take a few details now and this will be available via the purple envelope on the top right of this page. 

Speak soon,