There would be a £25 non fault call out charge (it used to be £99) to do the work you require.
You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) It's best to call around 8am when lines first open and are least busy.
When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc
Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.
Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.
I need to book an engineer I have tried every Avenue suggested. I have been on a bot chat for an hour to be told to ring. I have rung but going round and round in a loop
please can a moderator sort this out
I have rung but going round and round in a loop
150/0345 4541111, choose the options for "I have a fault with my service" and then press nothing else - just wait. Ignore any offer to get a link, go online, do it yourself etc etc.
Just wait on the line.
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