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Book engineer for hub relocation

FiddingtonFan23
Joining in

I need to get an Engineer call out to move hub. The menu navigation on the help site does not have anything to suport this and there is no number to call. 

1 ACCEPTED SOLUTION

Accepted Solutions

nodrogd
Very Insightful Person
Very Insightful Person

Go through the normal fault reporting system (150 from a Virgin phone. 0345 454 1111 from others). As it is a non fault callout there will be a charge of £25 for any work done.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

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See where this Helpful Answer was posted

4 REPLIES 4

nodrogd
Very Insightful Person
Very Insightful Person

Go through the normal fault reporting system (150 from a Virgin phone. 0345 454 1111 from others). As it is a non fault callout there will be a charge of £25 for any work done.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Don't have a landline phone

nodrogd
Very Insightful Person
Very Insightful Person

@FiddingtonFan23 wrote:

Don't have a landline phone


150 works for free from any Virgin phone (landline or a Virgin mobile). The 03 number works with all the others (standard call rates apply & may be included in any bundled mobile minutes).

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Hi @FiddingtonFan23,

Thank you for your post and as @nodrogd's advised our team can book this for you, have you been able to reach them since your post?

If not pop back and we can assist further for you.

Zoie