Virgin Media Community

[tara7777]

Hi i need to have a wall socket fitted. I’ve rang this morning to book an engineer and the lady said I needed to call back to do this but then after said it was booked for me. I can’t see this appointment in my orders and appointments section. Can I book an appointment online? Thanks 

[LittleMick73]

Hi no,you will have to phone to arrange it. Regards Micky

[tara7777]

Ok thank you 

[Paulina_Z]

Hi @tara7777,

Welcome to our Community Forums! Thank you for your first post and I'm very sorry that you've had some issues with your socket and are needing to have an engineer appointment set up.

Just for future reference, if you go through some diagnostics on our website, you should have the option to book in an appointment. If this does not show up, we can help on this Community Forum and arrange the appointment for you. 🙂

I was able to take a look at our systems and I can see that you've been able to get in touch with our team and have this arranged already! Please let us know if you need any further help or support after he appointment, we'll be happy to help. 🙂 

Thank you.