Virgin Media Community

[johninho]

Existing customer. 

Would like to book engineer to run external cable and move modem from downstairs to upstairs.  

Doesn’t seem possible to book online. 

[Tudor]

Try as a fault.

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[johninho]

Thanks for reply. Was going around in circles. 

[Akua_A]

Hi @johninho,

Welcome to our community forums ad thank you for your first posts.

Sorry to hear you were having issues trying to contact us regarding moving your router. We are however glad that @Tudor

was able to help with this. Do you need any further help regarding this?

Thanks,

[johninho]

Hello,

Yes I would still like to book an engineer to move modem to an upstairs room.  

Thank you. 

[David_Bn]

Thanks for coming back to us @johninho, check out the purple envelope in the top right hand corner for a private message from me.

Kindest regards,

David_Bn